Privacy Policy

StayVia Limited ("StayVia," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications. By using StayVia, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

We collect information in several ways: Personal Information You Provide: • Account information: name, email, phone number, password • Profile information: photo, bio, location, work details • Payment information: card details (processed securely by Paystack), bank accounts • Identity verification: government ID, selfies • Communications: messages with hosts/guests, support inquiries Information Collected Automatically: • Device information: IP address, browser type, operating system • Usage data: pages visited, features used, search queries • Location data: GPS coordinates (with your permission) • Cookies and similar technologies Information from Third Parties: • Social media login information (if you connect accounts) • Payment processor data • Background check information (for hosts)

We use your information for the following purposes: Platform Operations: • Processing bookings and payments • Facilitating communication between users • Verifying user identities • Providing customer support Personalization: • Customizing search results and recommendations • Remembering your preferences • Showing relevant listings Safety and Security: • Detecting and preventing fraud • Enforcing our Terms of Service • Protecting users and properties • Complying with legal obligations Communication: • Sending booking confirmations and updates • Notifying you of important changes • Marketing communications (with your consent) • Responding to your inquiries

We share your information in the following circumstances: With Other Users: • Hosts see guest names, profile photos, and booking details • Guests see host names, profile photos, and property information • Reviews are publicly visible With Service Providers: • Payment processors (Paystack) • Cloud hosting providers • Analytics services • Customer support tools • Identity verification services For Legal Reasons: • Compliance with laws and regulations • Response to legal requests • Protection of our rights and safety • Enforcement of our policies Business Transfers: • In connection with mergers, acquisitions, or asset sales • Your information may be transferred as a business asset We never sell your personal information to third parties for their marketing purposes.

We retain your information for as long as necessary to: • Provide our services • Comply with legal obligations • Resolve disputes • Enforce our agreements After you close your account, we may retain certain information as required by law or for legitimate business purposes. Transaction records are typically kept for 7 years for tax and legal compliance. You may request deletion of your data at any time through your account settings or by contacting us.

Depending on your location, you may have certain rights regarding your personal information: Access and Portability: • Request a copy of your personal data • Receive your data in a portable format Correction and Deletion: • Update inaccurate information • Request deletion of your data Communication Preferences: • Opt out of marketing emails • Manage notification settings • Control promotional communications Account Settings: • Update profile information • Manage privacy preferences • Delete your account To exercise these rights, visit your account settings or contact our privacy team at privacy@usestayvia.com.

We implement robust security measures to protect your information: Technical Safeguards: • Encryption of data in transit (SSL/TLS) and at rest • Secure payment processing through certified providers • Regular security assessments and penetration testing • Access controls and authentication requirements Operational Safeguards: • Employee training on data protection • Limited access to personal information • Incident response procedures • Regular security audits While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

We use cookies and similar technologies to: • Keep you logged in • Remember your preferences • Analyze platform usage • Deliver targeted advertising Types of cookies we use: • Essential cookies: Required for platform functionality • Performance cookies: Help us improve the platform • Functional cookies: Remember your preferences • Advertising cookies: Deliver relevant ads You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

StayVia operates primarily in Nigeria but may transfer your information to other countries for processing. When we transfer data internationally, we ensure appropriate safeguards are in place, including: • Standard contractual clauses • Compliance with applicable data protection laws • Use of certified service providers By using our platform, you consent to the transfer of your information to Nigeria and other countries where we operate.

StayVia is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information. If you believe a child has provided us with personal information, please contact us immediately at privacy@usestayvia.com.

Our platform may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit. Third-party services may include: • Social media platforms • Payment processors • Map and navigation services • Review and rating platforms

We may update this Privacy Policy from time to time. We will notify you of significant changes by: • Posting the updated policy on our platform • Sending you an email notification • Displaying a notice when you log in The "Last Updated" date at the top indicates when the policy was last revised. Your continued use of StayVia after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us: Privacy Team StayVia Limited 123 Victoria Island Lagos, Nigeria Email: privacy@usestayvia.com Phone: +234 800 STAYVIA For data protection inquiries in Nigeria, you may also contact the National Information Technology Development Agency (NITDA).